Please have your model and serial number ready when ordering. If your remote has stopped working and you are within the warranty period, please send us a copy of your receipt/proof of payment, your model and serial number, and your full mailing address (no PO boxes) and a phone number to your remote is lost, or out of warranty, it can be ordered directly through our third-party parts facilitator, CCSI Canada.ĬCSI Web (Consumer Computer Services 9AM – 5PM (EST) Your one-year television manufacturer’s warranty covers defective remotes.

If your remote is defective or your dog ate your old one, we can help.